Step 1: Pre-Evaluation Preparation (2-4 Weeks)

1.1 Define Your Requirements

Before evaluating vendors, get crystal clear on what you need. This prevents scope creep and helps you compare apples to apples.

Business Requirements Checklist

Loan Products: What types of loans do you offer? (personal, business, vehicle, housing, MSME, etc.)
Volume: Current loan origination volume? Expected growth over 3 years?
Customer Segments: Retail, commercial, both? Salaried, self-employed, etc.?
Geographic Coverage: Single location, multiple branches, fully digital?
Channels: Branch, web, mobile app, partner APIs, embedded lending?
Regulatory Environment: RBI-regulated? NBFC, Bank, Fintech? Compliance needs?
Integration Needs: Existing systems that must integrate (core banking, accounting, CRM)?
Customization Requirements: Unique workflows or standard processes?
Timeline: How quickly do you need to go live?
Budget: What’s your realistic budget for software, implementation, and ongoing costs?

1.2 Form Your Evaluation Team

Create a cross-functional team to ensure all perspectives are considered:

Role	Responsibilities	Key Concerns
Business Owner/CEO	Final decision, budget approval, strategic alignment	ROI, competitive advantage, scalability
CTO/Technology Head	Technical evaluation, integration assessment, security review	Architecture, APIs, security, maintainability
Operations Head	Process mapping, workflow evaluation, efficiency gains	Ease of use, automation, productivity
Credit/Risk Head	Underwriting evaluation, risk engine assessment	Decision accuracy, fraud prevention, portfolio quality
Finance Head	Cost analysis, accounting integration, ROI modeling	Total cost of ownership, accounting accuracy
Compliance Officer	Regulatory compliance assessment, audit trail evaluation	RBI compliance, data privacy, audit requirements
Customer Service Head	Customer experience evaluation, support requirements	User experience, customer satisfaction

1.3 Create Your Evaluation Scorecard

Develop a weighted scoring system to objectively compare vendors. Here’s a recommended framework:

Category	Weight	Why It Matters
Features & Functionality	25%	Must meet current and future business needs
Ease of Use	15%	Drives user adoption and productivity
Implementation Timeline	10%	Faster time-to-market means faster ROI
Total Cost of Ownership	15%	Not just initial cost, but 3-5 year TCO
Technology & Architecture	10%	Future-proof, scalable, maintainable
Security & Compliance	10%	Non-negotiable for financial services
Integration Capabilities	5%	Must work with existing ecosystem
Vendor Stability & Support	5%	Long-term partnership viability
Customization & Flexibility	3%	Ability to adapt to unique needs
Reporting & Analytics	2%	Data-driven decision making

Step 2: Vendor Research & Shortlisting (2-3 Weeks)

2.1 Create Your Long List

Research available LOS/LMS vendors in the market. Consider:

Sources for Vendor Discovery

Industry analyst reports (Gartner, Forrester, IDC)
Peer recommendations from other lenders
Industry associations and conferences
Online reviews (G2, Capterra, Software Advice)
Consultant recommendations
Trade publications and news
Direct outreach to vendors

2.2 Initial Filtering Criteria

Narrow down your long list (15-20 vendors) to a short list (3-5 vendors) using these filters:

Filter	Criteria	Deal Breakers
Market Focus	Serves your industry and geography	No experience in your loan types or market
Customer Base	Has customers similar to your size and profile	No reference customers in your segment
Compliance	Supports your regulatory requirements	Doesn’t support RBI compliance for India
Deployment Model	Offers your preferred deployment (cloud/on-premise)	Only offers model you can’t accept
Budget Range	Pricing aligns with your budget	Minimum commitment exceeds your budget
Timeline	Can meet your go-live deadline	Implementation timeline exceeds your deadline

2.3 Issue RFI (Request for Information)

Send a structured RFI to shortlisted vendors asking for:

Company overview and financial stability
Product capabilities and roadmap
Customer references in your segment
High-level pricing model
Implementation approach and timeline
Support and training offerings
Security certifications and compliance

Step 3: Detailed Evaluation (4-6 Weeks)

3.1 Request for Proposal (RFP)

Send detailed RFP to your final 3-5 vendors. A comprehensive RFP should include:

RFP Structure

Executive Summary – Your company background, lending business, objectives
Business Requirements – Detailed list of must-have and nice-to-have features
Technical Requirements – Architecture, APIs, security, infrastructure needs
Integration Requirements – Systems to integrate, data formats, protocols
Compliance Requirements – Regulatory, audit, reporting needs
Volume Requirements – Current and projected transaction volumes
Implementation Requirements – Timeline, milestones, training needs
Support Requirements – SLA expectations, hours of coverage, escalation process
Pricing Requirements – Request detailed breakdown including all costs
References – Request 3-5 reference customers similar to you
Timeline – Response deadline, demo dates, decision timeline

3.2 Feature Evaluation Checklist

Evaluate each vendor against these comprehensive criteria:

Category	Key Features to Evaluate
Application Management	Multi-channel intake, digital application forms, document upload, co-applicant management, prefill from databases, save and resume, application tracking, duplicate detection
KYC & Verification	Aadhaar verification, PAN verification, video KYC, DigiLocker integration, face matching, address verification, bank account verification, employment verification
Credit Assessment	Bureau integration (CIBIL, Experian, Equifax), credit score analysis, bureau report parsing, affordability calculator, debt-to-income ratio, bank statement analysis, GST data analysis, alternative data sources
Underwriting	Rule engine, scorecard builder, policy configuration, decision trees, ML models, manual underwriting queues, risk-based pricing, approval limits, delegation matrix, exception handling
Loan Product Config	No-code product builder, interest rate configuration, tenure options, fee structure, eligibility criteria, documentation requirements, approval workflows, offer variations
Document Management	Document templates, OCR/data extraction, document verification, version control, secure vault, retention policies, e-sign integration, automated document generation
Loan Servicing	Account setup, payment scheduling, EMI calculation, interest accrual, payment processing, prepayment handling, late fees, restructuring, foreclosure, account statements
Collections	Collection queues, allocation strategies, communication templates, payment promises, settlement tracking, legal case management, recovery tracking, collection analytics
Customer Portal	Self-service account access, payment history, statement download, raise requests, chat support, document upload, loan status tracking, prepayment calculator
Reporting & Analytics	Pre-built dashboards, custom report builder, scheduled reports, portfolio analytics, delinquency reports, origination metrics, underwriting analytics, BI tool integration
Accounting Integration	Chart of accounts mapping, automated journal entries, GL posting, reconciliation, interest income recognition, provision calculation, accounting reports, ERP integration
Compliance & Audit	Complete audit trail, user activity logs, data privacy controls, RBI reporting, CERSAI integration, regulatory reports, consent management, data retention

3.3 Product Demonstrations

Schedule detailed demos with each vendor. Make demos effective by:

Demo Best Practices

Provide Use Cases: Send vendors 3-5 realistic scenarios from your business
Standardize: Ask all vendors to demo the same scenarios for comparison
Go Deep: Don’t accept high-level demos – get into configuration details
Include End Users: Have operations staff attend and evaluate usability
Test Configuration: Ask vendors to configure a loan product live during demo
Ask Hard Questions: What doesn’t the system do? What requires customization?
Record Demos: Record for later review and comparison
Take Structured Notes: Use your scorecard during the demo

3.4 Reference Checks

Call 3-5 reference customers for each vendor. Ask:

Reference Check Questions

How long have you been using the system?
What made you choose this vendor?
How was the implementation experience? On time? On budget?
What were the biggest challenges during implementation?
How is the day-to-day user experience? What do users love? Hate?
How is vendor support? Response times? Quality?
Have you had any system outages? How were they handled?
What features are missing that you wish it had?
How often does the vendor release updates? Are they valuable?
Has the system scaled with your growth?
Any hidden costs or surprises after going live?
Would you choose this vendor again? Why or why not?
What advice would you give someone implementing this system?

3.5 Technical Due Diligence

Your technical team should evaluate:

Technical Aspect	What to Evaluate
Architecture	Monolithic vs microservices, cloud-native design, scalability patterns
APIs	API completeness, documentation quality, versioning, rate limits, webhooks
Security	Certifications (ISO, SOC2, PCI-DSS), encryption, access controls, VAPT reports
Data Model	Database design, data ownership, export capabilities, backup and recovery
Performance	Response times, throughput, concurrent users, stress test results
Infrastructure	Cloud provider, regions available, uptime SLA, disaster recovery
Integration	Pre-built connectors, middleware support, data sync capabilities
Technology Stack	Modern vs legacy, technology longevity, hiring availability

3.6 Proof of Concept (POC)

For finalists, consider a paid POC to validate:

System can handle your specific requirements
Integration works with your existing systems
Performance meets expectations at your volumes
End users can effectively use the system
Configuration matches your processes

POC Best Practices

Duration: 2-4 weeks is usually sufficient
Scope: Focus on your most complex or risky requirements
Success Criteria: Define clear pass/fail criteria upfront
Data: Use realistic data volumes and scenarios
Stakeholders: Include actual end users in testing
Cost: POC typically costs ₹2-5 lakhs, often credited against license if you proceed

Step 4: Cost Analysis & TCO Calculation (1-2 Weeks)

4.1 Understanding the Cost Components

Don’t just look at license fees. Calculate the total 3-5 year cost:

Cost Category	Typical Range (India)	Key Considerations
Setup/Onboarding Fee	₹5-50 lakhs	One-time, covers initial configuration and go-live
License/Subscription Fee	₹1-15 lakhs/month	Recurring, based on volume, users, or modules
Per-Transaction Fees	₹5-50 per loan	Watch out for these – they scale linearly with growth
User Licenses	₹500-3,000/user/month	Can add up quickly for large teams
Implementation Services	₹10-100 lakhs	Data migration, integration, custom development
Training	₹2-10 lakhs	Initial and ongoing training programs
Customization	₹50,000-10 lakhs each	Each custom feature adds cost and maintenance
Integration Development	₹2-20 lakhs per system	For systems without pre-built connectors
Third-Party Services	₹50,000-5 lakhs/month	KYC, bureaus, e-sign, payment gateways, SMS
Support & Maintenance	15-25% of license annually	Often included in SaaS, separate for on-premise
Upgrades	₹5-20 lakhs annually	Major version upgrades, often free in SaaS
Infrastructure (On-Premise)	₹10-50 lakhs annually	Servers, storage, networking, redundancy
IT Staff (On-Premise)	₹20-60 lakhs annually	2-3 FTEs for system administration

4.2 TCO Calculation Example

Here’s a realistic TCO comparison for a mid-sized NBFC processing 50,000 loans/year:

Cost Component	Cloud SaaS (Modern)	On-Premise (Legacy)
Year 0 (Implementation)
Setup Fee	₹10,00,000	₹25,00,000
License (Annual Prepay)	₹36,00,000	₹1,00,00,000 (perpetual)
Implementation Services	₹15,00,000	₹50,00,000
Training	₹3,00,000	₹8,00,000
Infrastructure Setup	₹0	₹30,00,000
Year 0 Total	₹64,00,000	₹2,13,00,000
Year 1-3 (Annual)
License/Subscription	₹40,00,000	₹0
Support & Maintenance	Included	₹20,00,000
Infrastructure	Included	₹15,00,000
IT Staff	₹0	₹30,00,000
Upgrades	Included	₹10,00,000
Annual Recurring	₹40,00,000	₹75,00,000
3-Year Total Cost
Total 3-Year TCO	₹1,84,00,000	₹4,38,00,000
TCO Savings with Cloud	₹2,54,00,000 (58% lower)

Cloud vs On-Premise: The Clear Winner

Modern cloud SaaS platforms typically cost 50-60% less than on-premise solutions over 3 years. The savings come from:

No infrastructure investment or maintenance
No IT staff required for system administration
Automatic upgrades included vs paid major version upgrades
Faster implementation (weeks vs months)
Pay-as-you-grow vs upfront perpetual license

Recommendation: Unless you have specific data residency requirements that mandate on-premise, choose cloud SaaS.

Step 5: Implementation Planning & Execution (1-12 Weeks)

5.1 Typical Implementation Timeline

Implementation duration varies significantly based on system complexity and your approach:

Platform Type	Timeline	Key Factors
Modern No-Code SaaS	5-7 days	Self-service configuration, minimal customization, pre-built integrations
Configurable SaaS	2-4 weeks	Vendor-assisted configuration, some integration work
Legacy SaaS	6-12 weeks	Limited configurability, requires customization, complex integration
On-Premise Solution	12-24 weeks	Infrastructure setup, installation, configuration, customization
Custom Development	24-52 weeks	Build from scratch, highest risk and cost

5.2 Implementation Phases

A structured implementation follows these phases:

Phase 1: Project Kickoff (Week 1)

Project team formation and roles assignment
Project charter and governance
Detailed project plan and milestones
Communication plan and escalation process
Risk assessment and mitigation plan
Technical environment setup

Phase 2: Requirements & Configuration (Week 1-3)

Detailed requirements workshop
Process mapping and workflow design
Product configuration (loan products, fees, rates)
Workflow and approval routing setup
User roles and permissions configuration
Document templates creation
Communication templates setup

Phase 3: Integration Development (Week 2-6)

API mapping and design
Integration development and testing
Third-party service connections (KYC, bureaus, payment)
Accounting system integration
Core banking integration (if applicable)
Integration testing and validation

Phase 4: Data Migration (Week 4-7)

Data extraction from legacy systems
Data cleansing and transformation
Migration scripts development
Test migration and validation
Production migration and reconciliation

Phase 5: User Acceptance Testing (Week 6-9)

Test case preparation
UAT environment setup
End-user testing with real scenarios
Bug identification and resolution
UAT signoff

Phase 6: Training (Week 8-10)

Training material preparation
Train-the-trainer sessions
End-user training (by role)
Administrator training
Training assessment and remediation

Phase 7: Go-Live Preparation (Week 10-11)

Production environment setup
Cutover planning and dry run
Rollback plan preparation
Go-live checklist completion
Support team readiness

Phase 8: Go-Live & Hypercare (Week 12+)

Production cutover execution
Go-live monitoring
Issue resolution and support
30-day hypercare period
Transition to steady-state support
Project closure and lessons learned

5.3 Critical Success Factors

Keys to Successful Implementation

Executive Sponsorship: Active C-level sponsor who removes roadblocks
Dedicated Team: Full-time project team, not just part-time involvement
Clear Scope: Well-defined scope with controlled change management
Realistic Timeline: Don’t compress timeline unrealistically
User Involvement: Involve end users from day one
Data Quality: Clean your data before migration
Testing Rigor: Don’t shortcut UAT phase
Training Investment: Adequate time for training and practice
Change Management: Proactive communication about changes
Go-Live Support: Extra support resources during go-live

5.4 Common Implementation Pitfalls

Avoid These Mistakes

Scope Creep: Adding new requirements during implementation – delay to Phase 2
Over-Customization: Customizing instead of adapting processes – use standard features
Poor Data Quality: Migrating dirty data – clean it first
Insufficient Testing: Rushing through UAT – this causes post-live issues
Inadequate Training: One-time training isn’t enough – provide ongoing support
Big Bang Go-Live: Switching everything at once – consider phased approach
Ignoring Change Management: Focusing only on technology – people are key
Vendor Over-Reliance: Expecting vendor to do everything – you must drive

Step 6: Build vs Buy Decision Framework

6.1 Should You Build Your Own LOS/LMS?

Many organizations consider building custom systems. Here’s an honest analysis:

Factor	Build Custom	Buy Commercial
Initial Cost	₹50L-5Cr upfront	₹10L-50L upfront
Time to Market	12-24 months minimum	1-12 weeks
Features at Launch	Basic MVP only	Full-featured from day one
Ongoing Development	₹50L-2Cr annually	Included in subscription
Maintenance Burden	You own it completely	Vendor responsibility
Innovation	Only what you build	Continuous vendor innovation
Compliance Updates	You must track and implement	Vendor handles automatically
Security & Testing	Your responsibility and cost	Vendor tested and certified
Scalability	Must architect and test yourself	Proven at scale
Team Dependency	High – key person risk	Low – vendor team support
Best Practices	Limited to your experience	Industry best practices built-in
Total 3-Year Cost	₹2Cr-10Cr+	₹1Cr-3Cr

Our Recommendation: Buy, Don’t Build

95% of organizations should buy a commercial solution. Here’s why:

Focus on Core Business: Your competitive advantage is in lending expertise, not building software
Faster Time to Market: Start lending in weeks instead of waiting 12-24 months
Lower Risk: Proven systems vs untested custom development
Better ROI: 2-3x cheaper over 3-5 years
Continuous Innovation: Benefit from vendor’s ongoing R&D investment
Regulatory Compliance: Vendor keeps you compliant automatically

Build Only If:

You have truly unique lending processes that are your competitive moat
You have a large, experienced technology team (20+ engineers)
You’re processing 500,000+ loans annually with high margins
You have 2+ years to wait for ROI
You have ₹5-10Cr+ to invest in technology

Even Then: Consider buying a platform and customizing it rather than building from scratch.

Pros and Cons Analysis

Cloud SaaS LOS/LMS

Pros	Cons
Fast implementation (days to weeks) Lower upfront investment Predictable monthly costs No infrastructure management Automatic updates and upgrades Always on latest version Built-in security and compliance High availability and uptime Easy to scale up or down Access from anywhere Vendor handles maintenance	Ongoing subscription costs Data resides with vendor Internet dependency Limited deep customization Vendor lock-in potential Less control over update timing May not fit unique processes Per-transaction fees can add up

On-Premise LOS/LMS

Pros	Cons
Complete data control No internet dependency Deep customization possible One-time license cost Control over upgrades No per-transaction fees Can meet strict data residency needs	Very high upfront cost Long implementation (3-6 months) Infrastructure investment required Need dedicated IT team Responsible for security Costly upgrades Difficult to scale No remote access without VPN Higher maintenance burden Disaster recovery complexity 3-5 year total cost much higher

No-Code vs Traditional Platforms

No-Code Platform Pros	Traditional Platform Cons
Business users can configure No IT dependency for changes Launch products in hours not weeks Easy to experiment and iterate Visual workflow builders Faster time to market Lower ongoing costs Empowers business teams Reduces development backlog	Requires developers for changes High IT dependency Weeks to launch new products Complex to modify Code-based configuration Slower to adapt Higher development costs Business waits on IT Creates bottlenecks

Common Mistakes to Avoid

1. Focusing Only on Price

Mistake: Choosing the cheapest vendor without considering TCO, capabilities, or implementation time.

Impact: The “cheap” solution costs more in customization, delayed launch, and lost opportunity.

Solution: Evaluate based on total value, not just initial price. A faster implementation can generate revenue months earlier, easily offsetting a higher license cost.

2. Over-Customizing the System

Mistake: Trying to replicate every existing process exactly as-is rather than adapting to best practices.

Impact: Implementation delays, higher costs, difficult upgrades, and maintenance nightmares.

Solution: Follow the 80/20 rule – configure 80% using standard features, customize only truly differentiating 20%.

3. Inadequate User Involvement

Mistake: IT team selects and implements system without involving actual users.

Impact: Poor adoption, user resistance, productivity loss, and implementation failure.

Solution: Include end users in evaluation, demos, UAT, and training. They’re the ones who will use it daily.

4. Ignoring Integration Complexity

Mistake: Assuming integration will be easy without proper technical due diligence.

Impact: Project delays, cost overruns, data quality issues, and operational disruptions.

Solution: Thoroughly assess integration requirements upfront. Choose platforms with pre-built connectors to your existing systems.

5. Unrealistic Timeline Expectations

Mistake: Expecting to go live in 2 weeks when realistic timeline is 8 weeks.

Impact: Rushed implementation, inadequate testing, poor training, and post-live issues.

Solution: Accept realistic timelines based on vendor experience. If you need faster, choose a no-code platform designed for rapid deployment.

6. Skipping Reference Checks

Mistake: Taking vendor claims at face value without talking to existing customers.

Impact: Discovering issues after contract signing when it’s too late.

Solution: Always call 3-5 reference customers. Ask hard questions about implementation, support, and hidden issues.

7. Poor Change Management

Mistake: Treating implementation as purely a technical project without addressing people and process changes.

Impact: User resistance, low adoption, and failure to achieve expected benefits.

Solution: Invest in change management – communication, training, super-users, and ongoing support.

Why Roopya Stands Out: Superior in Every Dimension

After evaluating 20+ LOS/LMS platforms using the framework above, Roopya consistently emerges as the superior choice. Here’s why:

1. Implementation Speed: Go Live in 5-7 Days

Industry Average: 6-12 weeks for traditional platforms

Roopya: 5-7 days average, 3 days fastest

Advantage: 85% faster time to market

How Roopya Achieves This

True No-Code Platform: Business users configure everything without waiting for developers
Visual Product Builder: Launch new loan products in hours using drag-and-drop interface
Pre-Built Workflows: 50+ ready-to-use templates for common lending scenarios
300+ Pre-Built Integrations: Connect to KYC, bureaus, payments, accounting instantly
Automated Data Migration: AI-powered tools to migrate data from legacy systems
Self-Service Onboarding: Guided setup wizard gets you started in minutes

Business Impact: If you’re processing 1,000 loans/month at ₹50,000 revenue per loan, launching 2 months earlier generates ₹10 crore in additional revenue. This alone pays for the entire 3-year software cost.

2. Compliance & Security: All Critical Certifications

Certification/Compliance	Roopya	Typical Competitor
ISO 27001 (Security)	✓ Certified	Some competitors
SOC 2 Type II	✓ Certified	Rare among competitors
PCI-DSS Level 1	✓ Certified	Very rare
RBI Compliance	✓ Full compliance (FPC, digital lending)	Partial compliance
DPDPA 2023	✓ Fully compliant with consent management	In progress for most
Penetration Testing	Quarterly by external agencies	Annual or on-demand
Security Audits	Continuous automated + quarterly manual	Periodic only
Data Encryption	AES-256 at rest and in transit + field-level	AES-256 basic
Audit Trail	Immutable blockchain-backed audit log	Database audit logs
Disaster Recovery	15-min RPO, 1-hour RTO	24-hour RPO, 4-hour RTO

Why This Matters

Roopya is one of the only platforms globally with all three critical certifications: ISO 27001, SOC 2 Type II, and PCI-DSS Level 1.

Enterprise Ready: Meet the strictest security requirements of banks and large enterprises
Payment Security: PCI-DSS certification means you can handle payment card data securely
Audit Confidence: SOC 2 Type II gives auditors confidence in your systems
Regulatory Comfort: RBI and DPDPA compliance built-in, not an afterthought
Risk Reduction: Vendor carries security burden, not you

3. Feature Completeness: True End-to-End Platform

Unlike point solutions that only handle origination or servicing, Roopya provides complete loan lifecycle management:

Capability	Roopya	Point Solutions
Loan Origination	Complete LOS	Some specialize here
Underwriting	AI/ML + rules + scorecards	Some specialize here
Loan Servicing	Complete LMS	Often missing or basic
Collections	Advanced AI-powered collections	Often requires separate tool
Accounting	Full GL integration	Usually not included
Analytics	Real-time dashboards + BI	Basic reporting
Customer Portal	White-label mobile app + web	Often not included

The Integration Tax

Point solutions require you to integrate multiple vendors:

One vendor for LOS, another for LMS, third for collections
Each integration costs ₹5-20 lakhs and takes 4-8 weeks
Integration points are failure points
Data gets siloed across systems
Customer view is fragmented
Multiple vendor relationships to manage

Roopya’s Advantage: Single integrated platform eliminates integration complexity, reduces cost by ₹50-100 lakhs, and provides unified customer view.

4. Loan Product Coverage: Support All Lending Types

Loan Type	Roopya	Typical Competitor
Personal Loans	✓ Full support	✓ Usually supported
Business Loans	✓ Full support	Basic or limited
MSME Loans	✓ Full support	Often not supported
Vehicle Loans	✓ Full support	Limited availability
Home Loans	✓ Full support	Limited availability
Gold Loans	✓ Full support	Rarely supported
Microfinance	✓ Group + individual	Rarely supported
Credit Cards	✓ Full support	Rare
BNPL	✓ Full support	Some support
Invoice Financing	✓ Full support	Rarely available

Future-Proof Your Investment

Even if you only offer personal loans today, your business will evolve. Roopya supports your growth journey:

Launch new loan products without switching platforms
Cross-sell existing customers on new products
Enter new market segments seamlessly
No additional platform costs for new loan types

5. Total Cost of Ownership: 45% Lower Than Alternatives

Cost Factor	Roopya	Traditional Platforms	Savings
Setup Fee	₹10L	₹25L	₹15L
Implementation	₹15L (1 week)	₹50L (12 weeks)	₹35L
Annual Subscription	₹36L	₹60L	₹24L/year
Per-Transaction Fees	₹0 (unlimited)	₹10L/year	₹10L/year
User Licenses	Unlimited included	₹6L/year	₹6L/year
Customization	₹0 (no-code)	₹15L	₹15L
Support (24/7)	Included	₹5L/year extra	₹5L/year
Upgrades	Automatic, free	₹10L/year	₹10L/year
3-Year TCO	₹1.33Cr	₹2.43Cr	₹1.10Cr (45%)

6. Customer Support: Industry-Leading 24/7 Service

Support Metric	Roopya	Industry Average
Availability	24/7/365	Business hours only
Critical Response Time	< 15 minutes	2-4 hours
Normal Response Time	< 1 hour	4-24 hours
Support Channels	Phone, Chat, Email, WhatsApp, Video	Email, Chat
Dedicated Account Manager	✓ All customers	Premium tier only
Technical Account Manager	✓ Included	Extra cost
Uptime SLA	99.9% with financial credits	99.5% best effort
Customer Satisfaction	4.8/5 CSAT, NPS 85	4.2/5 CSAT, NPS 55

The Roopya Advantage: Quantified

For a mid-sized NBFC processing 50,000 loans/year:

Go Live 11 Weeks Faster: Generate ₹10Cr more revenue in year 1
Save ₹1.1Cr Over 3 Years: 45% lower TCO than alternatives
Launch Products 10x Faster: New products in hours vs weeks
Zero IT Dependency: Business teams self-sufficient with no-code tools
Bank-Grade Security: All three critical certifications (ISO, SOC2, PCI-DSS)
Support When You Need It: 24/7 availability with sub-15-minute response
Complete Platform: No integration tax, single vendor accountability
All Loan Types: Future-proof platform supporting your growth

The Bottom Line

Roopya delivers 3-5x better ROI than alternatives by combining:

Fastest implementation (85% faster) = Earlier revenue generation
Lowest TCO (45% cheaper) = Better margins
Most complete features = No integration complexity
Best security & compliance = Lower risk
Superior support (24/7) = Higher uptime and productivity
True no-code = Business agility and lower IT costs

Ready to see the difference? Book a personalized demo and see Roopya configured for your specific loan products in under 30 minutes.

Conclusion: Your Action Plan

Next Steps for Your LOS/LMS Selection

Week 1-2: Form evaluation team and define requirements using this guide
Week 3-4: Research vendors and create shortlist of 3-5 platforms
Week 5-8: Conduct detailed evaluations – RFP, demos, references, technical due diligence
Week 9-10: Calculate TCO, negotiate contracts, make final decision
Week 11+: Implementation and go-live

Key Takeaways

Buy don’t build – it’s 2-3x cheaper and 10x faster
Choose cloud SaaS over on-premise – it’s 50% cheaper over 3 years
Prioritize no-code platforms – they’re 5-10x faster to configure
Evaluate on TCO not initial price – hidden costs add up significantly
Implementation speed matters – earlier launch = more revenue
Security certifications are non-negotiable – ensure ISO, SOC2, PCI-DSS
Complete platforms beat point solutions – avoid integration tax
24/7 support is critical – lending doesn’t sleep
Reference checks are essential – talk to real customers
Think 3-5 years ahead – choose platforms that scale with you

Most importantly: The best platform is one that helps you lend faster, cheaper, and better – generating more revenue with lower risk and cost.

Level 1	contact@roopya.com
Level 2	tech@roopya.com
Level 3	bhavika@roopya.com

Loan Origination System (LOS) and Loan Management System (LMS): Complete Step by Step Evaluation and Implementation guide

Executive Summary

What You’ll Learn

Understanding LOS vs LMS

What is a Loan Origination System (LOS)?

Core LOS Functions

What is a Loan Management System (LMS)?

Core LMS Functions

Integrated vs Separate Systems