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Loan CRM Software Platform for NBFC

What is a Loan CRM Software Platform for a NBFC?

A Loan CRM (Customer Relationship Management) platform tailored for Non-Banking Financial Companies (NBFCs) is a specialized software solution designed to manage and enhance the customer relationship lifecycle within the lending sector. This platform is pivotal for NBFCs as it streamlines the entire loan origination and management process, making it more efficient, customer-friendly, and data-driven. Key features of a Loan CRM platform include lead management, which enables the tracking and nurturing of potential borrowers from initial contact through loan closure; loan origination and processing that automates the evaluation of loan applications, document management, and underwriting processes; customer service modules that provide tools for handling customer inquiries, complaints, and feedback efficiently; and reporting and analytics for insightful data on loan performance, customer behaviour, and financial forecasting.

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CRM-Key-Features

Key Features of Roopya Loan CRM Software Platform for an NBFC

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Roopya loan CRM software for an NBFC emphasize data privacy, regulatory compliance, consent management among others. The modules are as follows:

Roopya Module Functionality Sub Modules Regulatory Compliance
Lead Management Tracks and manages potential loan applicants from initial contact to conversion. Capturing leads from various channels, lead scoring, and prioritization. Compliance with the Reserve Bank of India's (RBI) Fair Practices Code for lenders. Ensures privacy as per the Information Technology Act, 2000.
Loan Origination System (LOS) Automates the processing of loan applications from entry to decisioning. Automated underwriting, document verification, and risk assessment. Adherence to RBI guidelines for KYC, AML, and CFT (Counter Financing of Terrorism).
Customer Management Manages borrower information and interactions throughout the loan lifecycle. Updating borrower profiles, tracking loan repayment history, and managing communication logs. Compliance with the Personal Data Protection Bill (when enacted) and the IT Act for data protection.
Document Management Organizes and stores loan-related documents securely. Digital storage of contracts, identity proofs, and financial statements. Ensures secure document handling as per IT Act guidelines and RBI's document preservation requirements.
Payment Processing Facilitates the collection and processing of repayments. Automated EMI collections, payment reminders, and reconciliation. Compliance with Payment and Settlement Systems Act, 2007. Ensures secure transaction processing.
Customer Service Provides tools for handling customer inquiries and support. Ticketing systems for complaint resolution, FAQs, and chat support. Adheres to RBI's guidelines on Grievance Redressal Mechanism for NBFCs.
Reporting and Analytics Offers insights into loan portfolio performance and customer behaviour. Generating financial reports, default risk analysis, and customer segmentation. Supports compliance with RBI reporting requirements on loan and financial performance.
DSA/Partner Management Manages relationships with DSAs and other partners. Onboarding DSAs, tracking referrals, and calculating commissions. Compliance with RBI's guidelines on outsourcing financial services and due diligence on third parties.
Partner Onboarding Streamlines the addition of new partners and integration with their systems. Automated workflows for partner vetting, contract management, and integration setup. Ensures KYC and due diligence as per RBI's norms for managing risks in outsourcing by NBFCs.
Compliance Management Ensures loan processes adhere to relevant laws and regulations. Regular audits, tracking regulatory changes, and compliance training programs. Mitigates risk of non-compliance with RBI regulations, Consumer Protection Act, 2019, and other financial regulations.

Roopya Loan CRM Software Platform for an NBFC ensures the following:

  • Data Security: Given the sensitive nature of financial data, robust data security measures are paramount. This includes encryption of data in transit and at rest, multi-factor authentication, regular security audits, and adherence to cybersecurity frameworks like ISO/IEC 27001.
  • Data Latency: Real-time or near-real-time data processing capabilities are essential for timely decision-making in loan approvals, customer service, and fraud detection. High data latency can impact customer experience and operational efficiency.
  • Lending Analytics: Advanced analytics empower NBFCs with insights into customer behaviour, loan performance, default risks, and market trends. Predictive analytics can enhance loan underwriting processes, identify cross-sell and upsell opportunities, and optimize collection strategies.
  • Multi-Bureau Connector: Integration with multiple credit bureaus is crucial for accessing comprehensive credit reports and scores, which support accurate risk assessment and personalized loan offerings. This ensures a holistic view of a borrower’s creditworthiness.
  • Regulatory Compliance: Compliance management tools are necessary to navigate the complex regulatory landscape, including automated reporting for RBI requirements, adherence to fair lending practices, and compliance with data protection laws like the IT Act and the upcoming Personal Data Protection Bill in India.
  • Scalability: The platform should be scalable to handle growth in loan portfolios, customer bases, and transaction volumes without degradation in performance. This ensures that NBFCs can expand their services seamlessly.
  • Customer Relationship Management: Beyond loan management, the CRM should offer comprehensive tools for customer engagement, support, and retention. This includes communication tools, service request tracking, and customer feedback management.
  • Document Management System: Efficient handling of loan documents, including digital storage, retrieval, and verification, with support for e-signatures and secure sharing mechanisms.
  • Payment Integration: Seamless integration with payment gateways and banks for efficient processing of loan disbursements and repayments, supporting various payment modes.
  • User Experience: Both the customer-facing and internal user interfaces should be intuitive and user-friendly, reducing the learning curve and enhancing productivity.
  • Disaster Recovery and Business Continuity: Plans and systems should be in place to ensure data integrity and system availability in the event of disasters, with minimal downtime.
  • Flexible Loan Servicing Options: Support for various loan products, interest calculation methods, and repayment schedules to cater to diverse customer needs.
  • Partnership and Integration Ecosystem: Ability to integrate with third-party services, such as KYC verification providers, financial information aggregators, and digital wallets, to enhance service offerings and operational efficiency.

How does Roopya Loan CRM Software Platform directly benefit an NBFC?

A Loan CRM Software Platform offered by Roopya can significantly benefit an NBFC in several ways as follows:

Module How It Works Estimated Benefit of the platform
Loan Origination System (LOS) Automates credit scoring, document verification, and underwriting processes. Reduces processing time by up to 70%, from days to hours.
Customer Service Module Integrates ticketing systems, live chat, and AI-driven FAQs to promptly address customer queries. Increases customer satisfaction scores
Document Management System Digitizes and categorizes loan documents for easy retrieval and secure sharing. Cuts down document handling time by 50%.
Lending Analytics Module Uses predictive analytics to assess borrower's creditworthiness and potential default risks. Lowers default rates by up to 15% through targeted risk assessment.
Compliance Management Module Automates compliance checks and reporting, ensuring adherence to RBI guidelines and other laws. Reduces regulatory fines.
Reporting and Analytics Module Provides real-time insights into loan portfolio performance and customer behavior trends. Leads to a 20% increase in cross-sell and upsell opportunities.
Multi-Bureau Connector Integrates with multiple credit bureaus for comprehensive credit assessments. Boosts loan approval rates by 30% through better risk management.
Security Module Implements encryption, multi-factor authentication, and regular security audits. Reduces data breach risks by up to 95%.
Cloud-based Infrastructure Facilitates easy scaling of resources to manage growing customer base and loan portfolio. Supports a customer base growth
DSA/Partner Management Module Manages partner onboarding, tracking referrals, and calculating commissions automatically. Enhances partner-driven loan volume

Seamless

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Standardized

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Compliant

Best In-class Featuresimg

  • Easily create customized forms and applications
  • Track and monitor loan applications
  • Verify identities and documents
  • Provide a self-service portal for customers on both web and mobile platforms
  • Pre-built reporting and MIS capabilities
  • Designed with security and data privacy as a top priority
  • Configurable workflows to accommodate multiparty products
  • Credit risk assessment and modeling
  • Financial insights for underwriting and decision-making
  • Process enforcement and audit trails
  • Fully customizable to meet your business needs
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Start your digital lending business in less than 5 minutes with Roopya product suite which includes origination, consent, pre approval, score card, underwriting and analytics.

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